The Avalanche Technical Support Centre (located in Melbourne, Australia) provides support to customers and resellers that have purchased software directly from Avalanche.

Step 1. Check the Frequently Asked Questions & Tutorials

Prior to contact the Avalanche Technical Support Centre, please check the Frequently Asked Questions (FAQ’s) and the Tutorials for the product you are requiring assistance with.

• pdfFactory - Frequently Asked Questions
• pdfFactory Tutorials

Step 2. Email Avalanche Support Centre

We encourage you to email your initial enquiry rather than call us. This automatically enters your support request into our Support Tracking Systems database and ensures that your enquiry is routed to the most appropriate person. It also provides you with a ticket number provides a reference number for your enquiry that can be tracked to ensure that you receive a timely response.

• support@avalanche.com.au

We do try to respond quickly, but for more complex queries may have to refer your question on to one of the developers which takes a little longer. We will endeavour to keep you fully informed should there be a delay.

Step 2. Telephone Avalanche Centre

If you call our Technical Support Centre, your call will be logged and the first available technician will return your call.

• Call us on 1300 88 66 73 (toll free within Australia)
• International callers use +61 3 9581 0888

This tutorial is essentially a variation on the Combining Jobs tutorial.

pdfFactory & pdfFactory Pro require either Windows Vista, XP, 2000, NT, 98, 95 with at least 128mb RAM.

Server Edition

Windows Terminal Server/Citrix Support

Server Edition products fully support Windows Terminal Server and Citrix Metaframe environments. Our products support full desktop sessions as well as single application, published application, and seamless application sessions. No special setup is required.

Server Installation

System Requirements: Windows NT, 2000, XP, 2003 Server.
To install Server Edition on a server:

1. Download the self-extracting archive, which can be done from this page, above.
2. Open the self-extracting archive.
3. The installer will automatically install the printer drivers for Windows Vista, XP, 2000, NT on the server and create a shared printer that clients can access. The installation process also installs the full product for use on the server itself.

Client Installation

System Requirements: Windows Vista, XP, 2000, NT.

Client installation using SE requires connecting to the shared network printer, installed as above on the server. Client connection to the shared printer can be done via Network Neighborhood or the Add Printer Wizard in the Printers folder.

Minor upgrades have the same version number as the product you are using. For example, if you are a registered user of pdfFactory 3.x, any new 3.x release is considered minor. These types of upgrades are free.

To upgrade, just download the new trial version and install using your existing registration code.

Major upgrades have a different version number than the product you are using, for example 2.0 to 3.0. Major upgrades are not free unless you’ve purchased the maintenance agreement which covers free major upgrades for a one year period from date of purchase.

From an admin session on the server, open the Printers folder and access the Printing Preferences for the installed product. The license code can be entered into the Licensing tab.

How does your licensing model work?

A license must be purchased for each workstation that accesses SE through the network. For instance, if 8 different workstations will access SE on the network, you must purchase an 8 user license regardless of whether the 8 workstations will access SE at different times or concurrently.

How can I use the software from a laptop?

To create a local client that can be used on a laptop or other unconnected computer, click the Create new pdfFactory Printer button in the Settings tab.

How do I get technical support?

Before you send a technical support request, make sure you have the latest version. We are constantly improving the product and fixing problems.

You can email us at support@avalanche.com.au for technical support. Please indicate the following in your request:

1. your operating system
2. SE version number
3. whether the preview is correct or not
4. the applications you are using

Step 1: Select the Print menu item in the File menu in your application. Select the pdfFactory driver when the Print dialog box appears. Click PRINT. There is no need to use the Properties button if it appears in the Print dialog box.

Step 2: Wait for the pdfFactory preview window to appear as shown below. Now you can Save, Send (via email) or simply View your PDF document.

Step 1: Print the letterhead document to pdfFactory Pro and click the Letterhead tab. Click the “Create using current job” button and title your letterhead.

Step 2: Close pdfFactory and print another document to be placed on the letterhead, such as a simple letter.

Step 3: Click the Letterhead option in the Jobs tab and your letterheard will be applied to the document.