Support

The Avalanche Technical Support Centre (located in Melbourne, Australia) provides support to customers and resellers that have purchased software directly from Avalanche.

Step 1. Check the Frequently Asked Questions & Tutorials

Prior to contact the Avalanche Technical Support Centre, please check the Frequently Asked Questions (FAQ’s) and the Tutorials for the product you are requiring assistance with.

• pdfFactory – Frequently Asked Questions
• pdfFactory Tutorials

Step 2. Email Avalanche Support Centre

We encourage you to email your initial enquiry rather than call us. This automatically enters your support request into our Support Tracking Systems database and ensures that your enquiry is routed to the most appropriate person. It also provides you with a ticket number provides a reference number for your enquiry that can be tracked to ensure that you receive a timely response.

Note: We no longer provide support for old versions of pdfFactory (version 2.x) & Fineprint (version 5.x). Please upgrade to the latest version of your product before requesting support.

• support@avalanche.com.au

We do try to respond quickly, but for more complex queries may have to refer your question on to one of the developers which takes a little longer. We will endeavour to keep you fully informed should there be a delay.

Step 2. Telephone Avalanche Centre

If you call our Technical Support Centre, your call will be logged and the first available technician will return your call.

• Call us on 1300 88 66 73 (toll free within Australia)
• International callers use +61 3 9581 0888

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